Appointment & cancellation policy

Our appointment, cancellation and payment policy helps appointments run smoothly and ensures fairness to everyone.

Bookings and deposits

Some appointments require a deposit to secure the booking. The amount will be confirmed at the time of booking. Deposits may be transferred to a new appointment where sufficient notice is given.

Cancelling or rearranging

Please provide at least 48 hours’ notice if you need to cancel or rearrange. Cancellations with less than 48 hours’ notice may result in loss of your deposit or a cancellation charge.

Late arrival

Late arrival may reduce your treatment time. If you arrive too late, your appointment may need to be rescheduled.

Missed appointments

Failure to attend without prior notice may result in a cancellation fee and future bookings requiring full pre-payment.

Refunds and suitability

Fees for treatments already provided are generally non-refundable. If treatment is not clinically appropriate, no treatment will be provided. Any refund will be considered in accordance with the clinic’s cancellation and refund policy. Your statutory rights are not affected.

Illness or medical concerns

If you become unwell before your appointment, please contact the clinic as soon as possible. If it is not clinically appropriate or safe to proceed, your appointment may be postponed.

Contact us

Email info@vitacareclinic.co.uk to discuss an appointment change.

VitaCare Clinic Limited · Registered in England & Wales · Company no. 17376482 · Registered office: Unit V Pixmore Business Centre, Pixmore Avenue, Letchworth Garden City, Hertfordshire, United Kingdom, SG6 1JG.